Key features of Business Operations

Many small businesses don’t have a need for a full-time operations officer. However, focus on the daily operations of any business is imperative to its success. Pebble can provide that focus.

Review of processes

Analysis of current processes to ensure they allow for the most productive way of working. Discuss potential changes, streamline these, and once finalised, document and implement.


Review of existing communications, internal and external, i.e., proposals and presentations, to ensure your message is being delivered in line with your company’s brand.

Accountability services

A regular call and report to give you a framework for managing your progress towards goals, motivating you to keep moving forward, and clearing your mind to focus on what you need to do.

Understand what to focus on

When you know what aspects of your business are most profitable and which need more focus, you can realign resources accordingly or focus your business development efforts in a different area.

Clarify goals and priorities

Keeping track of goals and priorities allows you to see what is not progressing. Often these are items you don’t enjoy or don’t know how to tackle. Are these still priorities, can they be outsourced?

Meeting structure

Review of your current meeting schedule, or put a meeting structure in place, to ensure your team is kept up to date with business news and developments, also allowing them to share their thoughts.

Happy Clients

“The perpetual challenge is to ensure that the vital day to day work, administration and systems are in the best possible shape to support the business. Natalie offers not only the skills in setting up the support but that most valuable of contributions, peace of mind.”

Jonathan Driver, Driver Trading Ltd.

“Natalie quickly got to grips with my business and immediately started to make my life easier. To say she is efficient is an understatement. I am able to get on with what I need to do, safe in the knowledge that Natalie has everything else under control. She is an integral part of the business. I dread to think where I would be without her.”

Alex Freeman RGN, DPSN, CDMP Owner, Absence Management Solutions Ltd.

“I can never predict when I’m going to need Natalie’s support. She jumps in right away and always meets the promised deadlines. On her own initiative she ensures she understands the background to each job and is very aware of the impact of her contribution on how the work appears to my clients. A truly 5-star service.”

Cathy Howells, WordsWork

“Her commitment to getting the job done and attention to detail are genuinely second to none. She is dedicated, flexible, hardworking, and easy to work with. She needs little instruction and I can fully trust her to deliver on time and within budget.”

James Holder, Expatbenchmarking

“Natalie is a wonderfully supportive person and VA. She’s always there for her clients and wanting them to succeed. She’s one of a kind, efficient, effective and experienced. She produced a body of work for me in record time, which would have taken me hours to complete. You know that you’re in very safe hands when handing over your precious business to Natalie.”

Jo Tocher, Life After Miscarriage Mentor

“Natalie’s experience and professionalism shine through in all she does. She really listens and genuinely wants the best for others and is generous with both her time and ideas. I have hugely appreciated Natalie’s support as I build my business.”

Claire Norwood

“We have been working with Natalie since 2017. She has become a valued and seamless extension of our business team. She is always very responsive, thorough and courteous and clear. She juggles a number of balls behind the scenes and is always proactive in ensuring she manages our time effectively and that tasks are followed through to completion. We would be delighted to recommend her work.”

Alison Mackay and Andrew Deller, Primonovo

For the most valuable of contributions, peace of mind.

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